Network & Desktop Support

Achieving a Stable and Secure technology infrastructure is the first step to better serving your community; and it is our mission to help you attain it.  If your organization is operating outside of minimum standards, it will likely face frequent system instability, security breaches, and a general lack of performance and productivity. This distracts you from working on your core mission and helping the community effectively.

• Our staff will assess your current infrastructure and provide a report that outlines recommended improvements as well as the associated budgets for hardware, software, and services.
• Next, we work with you on implementing our recommendations.  We understand that organizations are often working with scarce resource, so we work with you to prioritize and phase improvement projects over time.
• Finally, we help you maintain your stable and secure network.  Our approach is to build a relationship through onsite technicians who troubleshoot and maintain systems, answer user questions, and provide education around network security.

Desktop Management

NPower uses a tool to push updates and security patches to each desktop in your organization daily.  This service also monitors all computers for missing patches, antivirus definitions, critical alerts, and provides up to date inventories of hardware and software.  By leveraging our national scale, we can provide this enterprise level support tool at a third of the cost most support agencies charge.

Scheduled Support

NPower provides weekly, bi-weekly, monthly or quarterly onsite visits by a technician that is assigned to your account.  The technician works to maintain the server, desktops and other network devices and also provides one on one assistance to users.

NPower On-Site

NPower provides dedicated staff at your organization that matches the amount of service that you need with the skill set(s) required. Our service help reduce your overhead by supplying multiple skill sets at a fixed monthly fee rather than paying a salary for one person who probably doesn’t have the skills to meet all of the technology needs in your organization.

Helpdesk

Included in our support offerings is a free professional helpdesk for your staff, provided by our friends at Computer Aid Inc..  Having a direct line to assistance is critical to transforming your staff's trust in technology.

Contact us about support services

302.256.5015 x4